Question 1

How do I use the chargers?

Accepted Answer

To use an EV charger, park your car, turn it off, and plug the charging cable into your vehicle’s charge port.
At home, charging usually starts automatically, while public chargers may require a card, app, or payment to begin.
Once charging is complete, stop the session, unplug the cable, and close your car’s charge port.

Question 2

What’s the difference between AC and DC chargers?

Accepted Answer

AC chargers supply Alternating Current that’s converted to DC by the car’s onboard charger, AC Chargers are ideal for home or workplace charging However charge at a slower rate than DC Chargers.
DC (Direct Current) chargers convert AC to DC inside the charging station, sending power directly to the battery for much faster charging.
AC chargers typically provide 3–22 kW, while DC chargers can deliver 50–350 kW or more.
In short, AC chargers are generally cheaper and more efficient for daily use with longer charge periods, while DC chargers are a faster way to charge you vehicle, for long trips requiring shorter charge periods, Most public or fleet  fast-charging stations are DC Chargers

Question 3

How fast will this charge my car?

Accepted Answer

Home chargers (AC) usually fill your car overnight.
DC fast chargers can get you back on the road in under an hour.

Question 4

Can I plug this into a normal power outlet?

Accepted Answer

Yes — in Australia, you can plug some EV chargers into a normal household power outlet, but with a few important details:
 • A standard Australian outlet supplies 230 V at 10 amps, which gives about 2.3 kW of charging power.
 • Some EV Portable chargers (trickle charger - Level 1 AC Charger) come with the regular 3-pin (10amp) plug for these outlets.
 • At that rate, you’ll add roughly 10–15 km of range per hour, so overnight, roughly between 120 – 180km based on 12 hours of charging
 • For faster charging, Australians usually install a dedicated 7 kW (32-amp) wall-mounted charger on a separate circuit — this is a Level 2 AC charger and can charge 3 – 4 times faster.

Question 5

Will this work on my EV?

Accepted Answer

All EV ChargeBox chargers are compatible with vehicles equipped with Type 2 plugs. A Type 2 plug (Mennekes) is the standard connector for AC EV charging in Europe and Australia. If you’re unsure whether or not your vehicle is equipped with this plug type please reach out to Sales@evchargebox.com (mailto:Sales@evchargebox.com)for assistance.

Compatible Car Brands:
Audi
BMW
Hyundai
Kia
Mercedes-Benz
Volkswagen
Volvo
Peugeot
Renault
Jaguar
Nissan
Toyota
BYD
MG
Cupra
Lexus
Mazda
Subaru
Fiat
Ford

Question 6

What is RFID?

Accepted Answer

Radio Frequency Identification

Question 7

What is OCPP?

Accepted Answer

OCPP stands for Open Charge Point Protocol — it’s a universal communication standard that allows EV chargers (charge points) to talk to charging management systems or network.

Question 8

What is DLB?

Accepted Answer

Dynamic load balancing is a method distributing power usage to different electric loads/equipment

Question 9

Are EV ChargeBox Chargers and Accessories compliant with Australian standards?

Accepted Answer

Yes, All Chargers & Accessories sold in Australia are compliant with Australian standards.

Question 10

Does EV ChargeBox sell in bulk?

Accepted Answer

Yes, please contact our friendly sales team to discuss your Bulk order requirements

Question 11

Do we sell commercial quality chargers?

Accepted Answer

Yes, EV Chargebox has a range of Fast Charge free standing AC & DC chargers custom designed for commercial applications, from Cars & Trucks, to Buses and Ships. EV ChargeBox is your all-in-one solution for EV charging.

Question 12

Can I replace my charge cable if damaged or broken during use?

Accepted Answer

Yes, Please contact our friendly sales team to discuss solutions.

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