SHIPPING POLICY
1. Shipping Service
EV ChargeBox uses reputable national courier services to deliver all orders across Australia. This ensures reliable, trackable, and timely delivery of your electric vehicle charging
products.
2. Delivery Area
Shipping is available to Australian customers only. EV ChargeBox does not offer international shipping at this time.
3. Delivery Timeframes
• In-stock items are dispatched within 2 business days of receiving full payment.
• Backordered items are typically shipped within 6–8 weeks, depending on supplier lead times.
• Customers will be notified if any delay beyond this timeframe occurs.
4. Shipping Costs
• Free standard delivery is offered on all orders over $200 (AUD).
• Orders under this value will incur a flat-rate delivery fee, displayed at checkout before
payment.
5. Tracking and Delivery Confirmation
Once your order has been shipped, a tracking number will be provided via email. Customers can use this tracking link to monitor their delivery progress directly with the courier.
6. Delays and Responsibilities
EV ChargeBox is not liable for delays caused by courier networks, weather events, or incorrect shipping information provided by the customer. Customers are responsible for
ensuring accurate delivery addresses and availability to receive the parcel.
7. Contact Information
For any shipping-related inquiries or assistance, please
Email: customersupport@evchargebox.com.au